FAQ

 

Order & Payment

How do I place an order?
All you've got to do is simply add your desired items to your shopping bag and proceed to complete the checkout process. Yay!
Do I need an account to purchase with Fayth?
Yes, you will need to sign up for an account to start shopping with us. Please click here to sign up! Registration gives you plenty of benefits, such as a permanent shopping cart for never forgetting your items, address book (if you ever want to send an item to the other end of the world, we can do it!) & order history.
How do I pay for my order?
We accept payment by Bank Transfer to our DBS Current Account (Local only) and PayPal (Local & International).
What currencies do you accept?
By default, all prices are listed in Singapore Dollars. Payment will be charged in Singapore Dollars and your credit card company will convert the amount to your local currency.
Can I pay by credit/debit card?
Of course, we accept Credit/Debit card payments via our PayPal payment gateway. It is not necessary to have a PayPal account to use PayPal - simply select PayPal during checkout and the option "Pay with my Credit/Debit card".
What is Fayth’s account number?
DBS Current Account 070-901351-1
Additional details: Branch Code: 070, Bank Code: 7171
What is Fayth’s PayPal email?
hello@fayth.com
Can you give me the link to update my payment transaction details again?
Of course! This link can be found in your “Order History” under “My Account“. Please note that the link will expire within 12 hours from when the order is placed.
How long does it take for order confirmation after I've made payment?
We will confirm your order by the next business day, or in other words, as soon as we can. You may receive an order confirmation on the same day if your order and payment is made before 10AM (GMT+8).
Can I make any changes to my order after confirmation?
We are sorry that we are unable to make any changes once your order is confirmed in order to process your order efficiently. We'd love for you to receive it as soon as possible.
I am not able to make payment within 12 hours, can you reserve my item for me?
Orders will be automatically cancelled after 12 hours and we do not do reservations. Please only complete the checkout process if you are able to pay within 12 hours.
I have paid, why is my order cancelled?
Oh dear, if we have not received your payment within 12 hours of placing your order, it will be automatically cancelled. If you have made your payment, please ensure that you let us know of your payment transaction details within 12 hours to prevent order cancellation. Sign in to your "Order History" to let us know!
How do I contact Fayth?
You can holler at hello@fayth.com. Our Customer Care team will get back to you as soon as possible, normally within 1-2 business days.
I did not receive a reply to my email
We try our best to reply your email as soon as we can, normally within 1 to 2 business days. Please note that weekends and public holidays are non working days. It'll also be great if you can check your spam/junk folder in the event our email lands there by mistake.


Shipping

Shipping modes (Local)
Please refer to our Delivery page for more information.
Shipping modes (International)
Please refer to our Delivery page for more information.
When will my order ship?
We take 2 business days after order confirmation to pack and despatch or earlier. We know you can't wait to get it and we will try our best to ship it as soon as we can.
When will I receive my order?
If you are a local shopper,you can expect your package any time within 2 to 7 business days, depending on the mode of delivery you choose, reflected during Checkout. If you are an international shopper, it may take 7 to 14 business days, depending on where you are. Please note that these are estimated delivery times and we are not able to guarantee delivery dates.
Can I track my order?
Registered Postage and Courier Service is trackable. You may find tracking information in your “Order History” under “My Account“. Please click on "Details" to view. Tracking information will be made available the next business day after your order is shipped. Please note that Normal Postage is not trackable.
I have not received my order
Oh dear, please drop our Customer Care team an email at hello@fayth.com after 10 business days if you have not received your package.


Shopping

I'm unsure about the size or fit
We know it can get a little tricky. Please refer to our given measurements stated on each individual product page. We also have a Size Guide here. If you have any further queries about sizing, please drop our Customer Care team an email at hello@fayth.com.
My desired item is sold out
Aww, we're sorry about that. You may vote for a restock by joining the Wait List on the individual product page itself. You will be notified by email if it gets restocked. Keep in mind that we do not always restock, but we will try our best if there is a demand.
What is a Backorder?
A backorder is a re-order of a sold out item. As the re-ordering process takes about 4 weeks, you'll have to make an advance order for it and receive it at a later date. You may check the status of your Backorder here.
Do you have a phone number I can contact you at?
We operate solely online and we do not have a phone number. Please drop our Customer Care team an email at hello@fayth.com if you have any queries.
Do you have a shop I can pick my order up at?
We currently operate solely online and mailing is the only mode of delivery we offer.
I signed up for email updates but I did not receive any emails
More often than not, our email updates may have landed in your spam/junk folder by mistake. It'll be great if you can add our email address hello@fayth.com to your email address book to prevent this occurrence. Also, do check that you have provided us with your correct email address.


Returns & Exchanges

Do you accept returns?
We do not have a return policy, however, we do have an exchange policy and more information can be found here.
My item does not fit me
Here at Fayth, we are happy to accept a return for a one to one size exchange of the exact same item in the same colour if you have purchased a wrong size. This is only applicable for regular priced items and if the item is still available. More information can be found here.
I have received a defective item
Oh dear, we apologize for our oversight. Please refer to this page for more details of an exchange.
I have received an incorrect item
Oh dear, we apologize for our oversight. Please refer to this page for more details of an exchange.
The measurements are inaccurate
Measurements may vary 0.5 to 1 inch due to mass manufacturing processes and will not be considered as a defect attribute. If you believe your product to be wrongly tagged, please email our Customer Care team at hello@fayth.com.