To our Faythful customers,


During this challenging period, we’d like to stay connected with you in the days and weeks to come. fayth.com will remain open, and we can still be reached at [email protected] or via our social channels. 


It will not be long till we are able to meet again. Till then, let's do our part to keep our community safe.


New Arrivals


Will you still have new arrivals weekly?


We want to let you know that we’re still here. New arrivals will continue to be pushed out weekly, and our Customer Care team will still be here for you, to answer any questions you may have. 


Feel free to send your questions and thoughts to [email protected] or reach us via our social channels. We hope that Fayth continues to provide you with a sense of comfort and normalcy during this challenging time. 


Delivery


Can I still place my orders?


You are still able to make your purchases online. Delivery of orders has resumed. Enhanced safety measures and precautions in our warehouse to help keep our team safe may cause slight delays in the delivery of your orders. We apologise for the inconvenience and thank you for your understanding. 


Online Returns


How do I do a return during this period?


Your orders can now be returned at any time by mail to our Fayth HQ. Drop-offs in person are temporarily not allowed due to government measures. Orders made on or after May 21st will adhere to our regular return policies.


What is going to happen to my credit notes?


If your credit notes are expiring from March to May 31st, we will grant an extension to end of June. Please email [email protected] for assistance.


Retail Stores


Our Fayth retail stores are closed from 7th April 2020 till further notice, as mandated by our government.