Delivery
Fayth requires 1-2 business days (excluding weekends and public holidays) to pack and despatch your order. The estimated delivery time is from date shipped, not necessarily the date of the order, but we try to be as quick as we can. The delivery methods are stated below with the estimated delivery times. Please note that these are estimated delivery times and Fayth is not able to guarantee delivery dates.
Local Delivery (Singapore)
| Service | Cost | Free Above | Delivery Time |
|---|---|---|---|
| Standard Courier | S$2.50 | $80* | 1 to 3 days** |
* Free shipping is not applicable during sale periods and on backorders.
** Days exclude Sundays and public holidays. In the event of failed deliveries, the delivery may take longer than stated. Please leave your contact number down for our courier to contact you.
You may track your order with your order number "FaythXXXXXX" here.
Restrictions
Our Standard Courier Service aims to deliver your package within 1 to 3 business days, however, do note that with the exclusions of Sundays and Public Holidays, it may take up to 4 business days to reach you. Our Courier Service is also unable to deliver to the following addresses including (but not limited to) Sentosa Island, Jurong Island, Tuas, Gul Way, Airport Boulevard, shipyards due to certain restrictions. Fayth will contact you for an alternate shipping address should your address fall under the restricted areas.
There will be an additional charge of S$3.75 for redelivery in the event of a failed delivery. As the delivery provider may not call before delivery, please ensure that there is someone to receive your package at your delivery address.
***
International Delivery
| Country | Cost | Free Above | Delivery Time |
|---|---|---|---|
| Malaysia | From S$7.90 | $120 | 4 to 7 days* |
| Asia | From S$9.90 | - | 4 to 7 days* |
| Australia/Japan | From S$19.90 | - | 4 to 7 days* |
| Rest of the World | From S$26.90 | - | 4 to 7 days* |
* Days exclude weekends and public holidays. In the event of failed deliveries, the delivery may take longer than stated.
Your order may be delivered to you by either your local post office or a local courier, depending on your area. If you are not home when the delivery is made, a notification slip may be left by the postal service to advise on re-delivery or collection.
Tracking
All packages shipped internationally will be trackable. Sign in to "Order History" to view your tracking information. Your tracking number will be emailed to you, and will also be available under "Details" the next working day after your order is shipped.
GST, Taxes and Duties
All applicable customs and import fees and taxes are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
