Terms and Conditions

Welcome to FAYTH.COM. By using the Site and/or placing an order for products from us, you agree to follow and be bound by these Terms & Conditions. If you have a particular query that is not addressed, please contact us here.

 

General:

As we continue to develop FAYTH.COM, we may modify or update these Terms and Conditions from time to time. Your continued usage of the Website constitutes your agreement to follow and be bound by the Terms and Conditions as changed. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

 

Intellectual Property, Software and Content:

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Fayth, protected by copyright laws. All such rights are reserved by Fayth. You may store, print and display the content supplied solely for your own personal and noncommercial use and must credit the content back to "FAYTH.COM". You are not permitted use any content in connection with any business or commercial enterprise.

 

Shopping:

a) Please ensure the correct item has been selected before you complete the checkout process. We will not be able to amend orders once they have been confirmed and we will not be held liable in the event the wrong item is selected.
b) Your order is only secured and confirmed upon submission of your payment.
c) In order to process your order efficiently, we are unable to make any changes once your order has been confirmed.
d) In the event that we are unable to fulfil/ship your order, a refund will be made to your original mode of payment.
e) We reserve the right to accept or reject any order(s).

 

Credit/Discount Vouchers:
a) Vouchers you possess can be viewed in My Account under My Vouchers.
b) Vouchers are non-transferrable and non-extendable.
c) Vouchers you possess have to be applied in the shopping bag before completing the check out process. There will be no cash refunds or reimbursement if your voucher is not applied to your order.
d) Vouchers have to be fully utilized in one transaction. Any excess value unused will not be refunded or credited.

 

Payment:

a) By default, prices are stated in Singapore Dollars. Payment will be charged in Singapore Dollars and your credit card company will convert the amount to your local currency.
b) Modes of Payment: Visa, Mastercard and American Express debit or credit cards. We no longer accept payment via I-Bank and PayPal.
c) We will not be able to cancel or make changes to your order once payment has been made.

  

Shipping:
a) Please ensure that your delivery address is updated and accurate. Incorrect or incomplete addresses may result in a delay or loss of your package.
b) Orders will ship within 2 business days after confirmation, unless otherwise stated. If vital information for processing your order is missing, shipping may be delayed.
c) Shipping fees include handling fees and any excess will not be refunded.
d) Orders sent via Normal Postage (SingPost) are not insured and not trackable. Fayth will not be held liable should the package get damaged or go missing in the process of delivery. We strongly encourage the use of Registered Postage.
e) For International customers purchasing from other countries outside of Singapore, applicable customs and import taxes will be your responsibility.
Further information can be found on here (Local Shipping) and here (International).

 

Products:

a) True color of an item may vary slightly due to studio lighting and inevitable discrepancies arising from individual computer and/or tech device.
b) Measurements may vary 0.5 - 1 inch from what is stated due to mass manufacturing processes.
c) Print placement on apparel may vary unless otherwise stated.
d) There may inevitably be slight scratches on costume jewelry.
e) We will not be held liable if you have purchased our merchandise through a third party.

The above stated are non-eligible for exchanges.

 

Size Exchanges:

Size exchanges will no longer be available for orders placed from 14th April 2017 onwards.

  

Returns:

a) From 14 April 2017 onwards, returns are applicable on regular priced merchandise, and excludes gift cards, sale items, bags and jewelry. Entire orders purchased with a credit note, promo code or discount voucher will also not be valid for returns.

b) Merchandise must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.

c) Fayth will not complete returns should you purchase our merchandise from a third party, or for merchandise not in its original condition.

d) A returns request must be made in your "Order History" within 7 days of date of shipping (Singapore), or within 21 days of date of shipping (International).

e) You will receive an email with Fayth’s return form and mailing details, and your return must reach us within 5 days thereafter. Any return received after the stipulated time will be denied.

f) It is recommended to mail your return back via a traceable mode of shipping and inform us of your tracking number. Fayth will not be responsible for any lost or damaged packages.

g) We do not have a cash refund policy.

If the above conditions are not met, Fayth reserves the right to deny your return. Shipping fees will have to be paid for for the items to be shipped back to you.

 

Incorrect or Defective Mechandise:

We apologize for our oversight.

a) Merchandise must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.

b) Fayth will not complete returns should you purchase our merchandise from a third party, or for merchandise not in its original condition.

c) Shipping fees incurred to send the item back to us will be credited into your Fayth account and an exchange for the exact same design will be processed.

d) In the event that the merchandise you originally purchased is sold out, a credit voucher will be issued to your Fayth account.

e) We do not have a cash refund policy.

If the above conditions are not met, Fayth reserves the right to deny your return. Shipping fees will have to be paid for for the items to be shipped back to you.

 

Bounced/Returned Packages:

a) All packages sent out by us will include a return address and we will contact you via email if we receive a bounced package addressed to you.

b) Customers will bear the full costs of redelivery unless it is an error on our part.

c) Unclaimed bounced packages will be disposed of after 3 months without any prior notice.